It’s CHILL to ask QUESTIONS

Answers to your frequently asked questions in and out of CHILLHOUSE.

Booking

WHY DO YOU NEED MY CREDIT CARD BEFORE MY APPOINTMENT?

Your card will only be charged after your service. However, we keep it on file in case of no shows or late cancellations.

HOW DO I BOOK AN APPOINTMENT?

We look forward to chillin’ with you! To select your appointment time and service provider, we recommend either booking an appointmentonline or by calling the Chillhouse location you're interested in visiting.

HOW DO I CHANGE OR CANCEL AN APPOINTMENT?

If it's more than 12 hours before your appointment, you can cancel or adjust your time slot through our website (we can make this an option on blvd if we want) or by calling/emailing the Chillhouse location you are booked in. If it's within 12 hours of your appointment, give us a call at the Chillhouse location where you booked. Please note that in this case, we have a 50% cancellation fee and a 100% no-show fee. If you’d prefer to reschedule on the spot, we apply a 20% rescheduling fee.

WHAT IS THE CANCELLATION POLICY?

We operate on a 12-hour cancellation & rescheduling policy and are enforcing this now more than ever to ensure everyone has a chance to get in for an appointment. If you are within this booking time frame, then you are already confirmed for your appointment and the policy will be in effect. Without this notification, you will be billed 100% for each service. If you cancel your appointment within the 12 hour time frame, you will be billed 50% of each service. If you reschedule your appointment within the 12 hour time frame, you will be billed 20% of each service. A credit card is required at the time of booking. This policy also applies to gift card holders.

WHAT IF I AM LATE?

All appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled services and there is a possibility of the service being cut. An un-rushed service will be rendered only for the remainder of the scheduled session. You will be responsible for payment of the full original service booked.

HOW FAR IN ADVANCE SHOULD I BOOK MY APPOINTMENT?

You can book as far as 3 months in advance. For weekend and peak times, we tend to book up rather quickly. We encourage booking at least two weeks in advance if you have restrictions on time. Feel free to inquire about last minute appointments should you have a more flexible schedule.

If you prefer a male or female therapist for your session, please let us know when you book your appointment. (This also applies if you request a certain service provider for your appointment). To many, this doesn't really matter, but it's entirely up to the individual!

DO YOU ACCEPT APPLE PAY OR GOOGLE PAY?

We do accept Apple Pay and Credit Card tap.

ARE PETS ALLOWED?

While we love all animals of all kinds, our 4 legged friends are not allowed in our store.

Club Chill

We created Chillhouse as a way for people to seamlessly integrate self-care & chill vibes into their daily lives. With our approach to membership, we make it easy for you to get your chill on however you choose.

WHY DO YOU NEED MY CREDIT CARD BEFORE MY APPOINTMENT?

Your card will only be charged after your service. However, we keep it on file in case of no shows or late cancellations.

HOW DO I BOOK AN APPOINTMENT?

We look forward to chillin’ with you! To select your appointment time and service provider, we recommend either booking an appointmentonline or by calling the Chillhouse location you're interested in visiting.

HOW DO I CHANGE OR CANCEL AN APPOINTMENT?

If it's more than 12 hours before your appointment, you can cancel or adjust your time slot through our website (we can make this an option on blvd if we want) or by calling/emailing the Chillhouse location you are booked in. If it's within 12 hours of your appointment, give us a call at the Chillhouse location where you booked. Please note that in this case, we have a 50% cancellation fee and a 100% no-show fee. If you’d prefer to reschedule on the spot, we apply a 20% rescheduling fee.

WHAT IS THE CANCELLATION POLICY?

We operate on a 12-hour cancellation & rescheduling policy and are enforcing this now more than ever to ensure everyone has a chance to get in for an appointment. If you are within this booking time frame, then you are already confirmed for your appointment and the policy will be in effect. Without this notification, you will be billed 100% for each service. If you cancel your appointment within the 12 hour time frame, you will be billed 50% of each service. If you reschedule your appointment within the 12 hour time frame, you will be billed 20% of each service. A credit card is required at the time of booking. This policy also applies to gift card holders.

WHAT IF I AM LATE?

All appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled services and there is a possibility of the service being cut. An un-rushed service will be rendered only for the remainder of the scheduled session. You will be responsible for payment of the full original service booked.

HOW FAR IN ADVANCE SHOULD I BOOK MY APPOINTMENT?

You can book as far as 3 months in advance. For weekend and peak times, we tend to book up rather quickly. We encourage booking at least two weeks in advance if you have restrictions on time. Feel free to inquire about last minute appointments should you have a more flexible schedule.

If you prefer a male or female therapist for your session, please let us know when you book your appointment. (This also applies if you request a certain service provider for your appointment). To many, this doesn't really matter, but it's entirely up to the individual!

DO YOU ACCEPT APPLE PAY OR GOOGLE PAY?

We do accept Apple Pay and Credit Card tap.

ARE PETS ALLOWED?

While we love all animals of all kinds, our 4 legged friends are not allowed in our store.

Gift Cards

WHY DO YOU NEED MY CREDIT CARD BEFORE MY APPOINTMENT?

Your card will only be charged after your service. However, we keep it on file in case of no shows or late cancellations.

HOW DO I BOOK AN APPOINTMENT?

We look forward to chillin’ with you! To select your appointment time and service provider, we recommend either booking an appointmentonline or by calling the Chillhouse location you're interested in visiting.

HOW DO I CHANGE OR CANCEL AN APPOINTMENT?

If it's more than 12 hours before your appointment, you can cancel or adjust your time slot through our website (we can make this an option on blvd if we want) or by calling/emailing the Chillhouse location you are booked in. If it's within 12 hours of your appointment, give us a call at the Chillhouse location where you booked. Please note that in this case, we have a 50% cancellation fee and a 100% no-show fee. If you’d prefer to reschedule on the spot, we apply a 20% rescheduling fee.

WHAT IS THE CANCELLATION POLICY?

We operate on a 12-hour cancellation & rescheduling policy and are enforcing this now more than ever to ensure everyone has a chance to get in for an appointment. If you are within this booking time frame, then you are already confirmed for your appointment and the policy will be in effect. Without this notification, you will be billed 100% for each service. If you cancel your appointment within the 12 hour time frame, you will be billed 50% of each service. If you reschedule your appointment within the 12 hour time frame, you will be billed 20% of each service. A credit card is required at the time of booking. This policy also applies to gift card holders.

WHAT IF I AM LATE?

All appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled services and there is a possibility of the service being cut. An un-rushed service will be rendered only for the remainder of the scheduled session. You will be responsible for payment of the full original service booked.

HOW FAR IN ADVANCE SHOULD I BOOK MY APPOINTMENT?

You can book as far as 3 months in advance. For weekend and peak times, we tend to book up rather quickly. We encourage booking at least two weeks in advance if you have restrictions on time. Feel free to inquire about last minute appointments should you have a more flexible schedule.

If you prefer a male or female therapist for your session, please let us know when you book your appointment. (This also applies if you request a certain service provider for your appointment). To many, this doesn't really matter, but it's entirely up to the individual!

DO YOU ACCEPT APPLE PAY OR GOOGLE PAY?

We do accept Apple Pay and Credit Card tap.

ARE PETS ALLOWED?

While we love all animals of all kinds, our 4 legged friends are not allowed in our store.

Online Orders

WHY DO YOU NEED MY CREDIT CARD BEFORE MY APPOINTMENT?

Your card will only be charged after your service. However, we keep it on file in case of no shows or late cancellations.

HOW DO I BOOK AN APPOINTMENT?

We look forward to chillin’ with you! To select your appointment time and service provider, we recommend either booking an appointmentonline or by calling the Chillhouse location you're interested in visiting.

HOW DO I CHANGE OR CANCEL AN APPOINTMENT?

If it's more than 12 hours before your appointment, you can cancel or adjust your time slot through our website (we can make this an option on blvd if we want) or by calling/emailing the Chillhouse location you are booked in. If it's within 12 hours of your appointment, give us a call at the Chillhouse location where you booked. Please note that in this case, we have a 50% cancellation fee and a 100% no-show fee. If you’d prefer to reschedule on the spot, we apply a 20% rescheduling fee.

WHAT IS THE CANCELLATION POLICY?

We operate on a 12-hour cancellation & rescheduling policy and are enforcing this now more than ever to ensure everyone has a chance to get in for an appointment. If you are within this booking time frame, then you are already confirmed for your appointment and the policy will be in effect. Without this notification, you will be billed 100% for each service. If you cancel your appointment within the 12 hour time frame, you will be billed 50% of each service. If you reschedule your appointment within the 12 hour time frame, you will be billed 20% of each service. A credit card is required at the time of booking. This policy also applies to gift card holders.

WHAT IF I AM LATE?

All appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled services and there is a possibility of the service being cut. An un-rushed service will be rendered only for the remainder of the scheduled session. You will be responsible for payment of the full original service booked.

HOW FAR IN ADVANCE SHOULD I BOOK MY APPOINTMENT?

You can book as far as 3 months in advance. For weekend and peak times, we tend to book up rather quickly. We encourage booking at least two weeks in advance if you have restrictions on time. Feel free to inquire about last minute appointments should you have a more flexible schedule.

If you prefer a male or female therapist for your session, please let us know when you book your appointment. (This also applies if you request a certain service provider for your appointment). To many, this doesn't really matter, but it's entirely up to the individual!

DO YOU ACCEPT APPLE PAY OR GOOGLE PAY?

We do accept Apple Pay and Credit Card tap.

ARE PETS ALLOWED?

While we love all animals of all kinds, our 4 legged friends are not allowed in our store.

Services

Before

THIS IS MY FIRST FACIAL, WHAT DO I NEED TO KNOW?

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Yay! You really don't need to do too much to prepare. During the few days beforehand, don't do any heavy exfoliation, peels, waxing, or other procedures. However, please know that any false lashes or microbladed eyebrows may be affected by a facial. For those with facial hair, try not to shave the day of your facial. The only other thing to do is just be honest with your Chill Face Therapist about what treatments you've done, the products you use at home, and what your face goals are! Honesty is always the best policy! 

HOW OFTEN DO I NEED TO GET A FACIAL?

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One facial can get great results, but where you can really see (and feel) a huge difference is with regular treatments. We recommend getting facials once a month as on average, skin cells turn over about every 28 days.

WHAT AGE IS ELIGIBLE TO RECEIVE FACIALS?

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We don't perform facials on anyone 16 years old or under, and recommend seeing a dermatologist for any serious skin issues. Anyone between the ages of 16 and 17 will need a parent or guardian with them to fill out and sign an intake form. The parent or guardian will also need to be present for the session. 

CAN I GET A FACIAL IF I’M PREGNANT?

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Facials during pregnancy are safe, but please make sure you leave a note when booking your appointment so that our Chill Host and Chill Face Therapist teams can set up properly. All of our Chill Face Therapists are trained on what to avoid during pregnancy, so they'll need to adjust certain ingredients and modalities to prevent contradictions. As a bonus precaution, we do encourage checking with your doctor first to ask if there are any specific ingredients they'd like you to avoid.

WHAT IS THE INTAKE FORM AND DO I HAVE TO FILL IT OUT ON SITE?

.

You will be emailed a digital intake form to be completed prior to your arrival. If you can’t fill it out prior, then please arrive 5 minutes or so before your appointment start time to fill out the form in store. This is so that your Chill Face Therapist can better prepare for your appointment.

During

WHAT DO/DON'T YOU TREAT?

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We treat sensitization, inflammation, acne conditions like blackheads, papules, pustules, breakouts, pigmentation issues, signs of aging, dehydration, and seasonal skin changes and challenges. We do not extract milia (which requires a lancet) or anything that requires a dermatologist's medical opinion.

WHAT DO/DON'T YOU TREAT?

.

We treat sensitization, inflammation, acne conditions like blackheads, papules, pustules, breakouts, pigmentation issues, signs of aging, dehydration, and seasonal skin changes and challenges. We do not extract milia (which requires a lancet) or anything that requires a dermatologist's medical opinion.

WHAT DO/DON'T YOU TREAT?

.

We treat sensitization, inflammation, acne conditions like blackheads, papules, pustules, breakouts, pigmentation issues, signs of aging, dehydration, and seasonal skin changes and challenges. We do not extract milia (which requires a lancet) or anything that requires a dermatologist's medical opinion.

After

WHAT GRATUITY IS APPROPRIATE FOR A FACIAL?

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Just like other service industry experiences, 20-25% is considered an appropriate gratuity amount. But of course, if you'd like to leave some extra love for a stellar experience, you're very welcome to do so! We aim to have a streamlined checkout process, so you can leave your tip either in cash, Venmo, or on your card.

CAN I LEAVE GRATUITY ON A CREDIT CARD?

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Yes! You may also leave gratuity in the form of cash or Venmo.

CAN I EXERCISE, GET LASH EXTENSIONS, AND GET BACK TO MY ROUTINE AFTER A FACIAL?

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Our facials are very safe, so you'll be able to go right back to your daily life and all of its glorious activities.

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